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Customer Service: When will they ever learn?

October 22, 2025September 16, 2025 by Bay Jordan
Heathrow Chaos

It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more

Categories Business Strategy, change management, Current Affairs, Customer Service, Employee Engagement, employee ownership, Human Capital, Leadership, Organisational culture, People Management, Performance measurement Tags business, cancelled flights, chaos, continuous improvement, corporations, costs, culture, customer service, customers, dynamic, ecosystem, employees, engagement, enthusiasm, failure, greatest asset, laid off, organisms, performance, profits, properly value, redundancies, redundant, relationships, root cause, stakeholder, sustains, unintended consequences, workers, world-class companies Leave a comment
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