Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
workers
The Power of Ownership
“Mine!” Who hasn’t heard a young child say that? The concept of ownership is one of our most primitive senses. Indeed, I once read that … Read more
Business Leadership: Modern Day Pioneering
You don’t have to be a leader to be aware of the pace of change and the challenges of competing and surviving in today’s global … Read more
Do You Really Want Contract Workers?
It started before the “Great Recession” but that period of economic history has seen it proliferate even more. Certainly reports suggest the trend of hiring … Read more
Management, Manipulation and Employee Engagement
If you are striving to be a better manager – which, as a self-respecting manager you undoubtedly are – you may find it helpful (even … Read more