Meeting The Need For Transforming Leadership
In his book, “Leadership” the Pulitzer Prize winning author, James MacGregor Burns defines leadership as, “The reciprocal process of mobilizing, by persons with certain motives … Read more
values
How to ‘Bazooka VUCA’
VUCA is an acronym increasingly widely used to describe the operating climate you, like most organizations, face today: Volatile, Uncertain, Complex and Ambiguous. This environment … Read more
A Key to Optimising Your Human Capital
The perpetual balancing act between selfishness and selflessness, or self-interest and group-interest, is evolutionarily fundamental. So much so that it has been described as “The … Read more
Management Evolution: Where do you stand?
You probably know that, if you put a frog in cold water and slowly heat it, it will eventually boil to death. This fact was … Read more
Meeting the Most Pressing Organisational Challenges
Having written about “the defining issue of our time” last week, it seemed like remarkably good timing that this week PWC’s 19th Annual Global CEO … Read more
Mastering Change
Change is not an unnatural phenomenon. On the contrary, it is entirely natural. Life is all about change. Evolution itself is a process of continuous … Read more
How the Learning Cycle Fits into Organisational Development
This is key: while you intuitively understand that your organisation is the aggregate of the people who work in it, you must consciously recognise that every person is an individual. Maximising your organisational learning means maximising individual employee learning. Thus creating a learning organisation, with an effective continuous improvement programme that secures your organisational development, necessitates ensuring you introduce mechanisms that will identify and circumvent the limiting effects of these filters. Your business demands nothing less.
Leadership made easy
The leader leads and the boss drives. Employee ownership links the life-investment your people are making in your organisation with a sense of shared purpose. It serves as a catalyst to create the autonomy, mastery and purpose that will deliver the well-being and emotional equity to secure employee engagement and sustain better performance and better results. It will thus enable you to stop driving and lead more effectively.
Light in dark times
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Poor Customer Service: What is it with banks?
It is not the customer who is the source of profit, but the service provided to customers.