How Love at Work Transforms Performance
“Fortune favours the bold.” Or, perhaps Queen Elizabeth I’s legendary rendering of the sentiment as “Faint heart never won fair maiden”, may be more appropriate … Read more
value
Why You Need Love at Work
The idea was novel. It had promise. It was exciting. Yet part of me still baulked. “People won’t take me seriously.” “I will be ridiculed.” … Read more
Good Leadership: It’s All about Value
Continuing with the recent theme of leadership and the question of whether or not you are a good leader, here is something else you can … Read more
Business Leadership: Modern Day Pioneering
You don’t have to be a leader to be aware of the pace of change and the challenges of competing and surviving in today’s global … Read more
Management Evolution: Where do you stand?
You probably know that, if you put a frog in cold water and slowly heat it, it will eventually boil to death. This fact was … Read more
Nothing to Lose and Everything to Gain!
“Mine!” “No! Mine!” How often have you seen that scenario play out? I certainly found it a recurring theme over the holidays as I watched … Read more
When will we learn?
When will we learn, or, as Bob Dylan put it, “When will we ever learn?” That is the question I found myself pondering after reading … Read more
No Mas! It’s Time to Make a Stand!
You could count all the words of Spanish I know on one hand, but “No Mas!” is a phrase I remember well (thanks to an … Read more
Human Governance: Golden Rule or Platinum?
Last week I wrote about The Golden and Platinum Rules in the context of Customer Experience. Today I want to discuss them in the broader … Read more
Customer Experience: Golden Rule or Platinum
For some time now, I have been aware of the Platinum Rule. I have, however, remained sceptical and largely ignored it. After all, the Golden … Read more