Naked Nights: Diary of Customer Service on a Trip to Tunis (5)
Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more
universal
Maximising Employee Engagement through Employee Ownership
You may think the link between employee ownership and employee engagement was well established. Yet, if you judge by the ongoing research into the subject, … Read more