training

How Silo-thinking Spreads, Smothers Synergy and Suffocates Strategy

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Silo-thinking: even if unfamiliar with the term, you are likely familiar with its effects. That’s because the root of silo-thinking is differentiation and distinction. And … Read more

The Great Training Robbery

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Much as I would like to take credit for (what I think is) a catchy headline, it is actually inspired by an October 2016 Harvard … Read more

How to Increase Your Return on Training (ROT)

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Now you have an unprecedented means of creating, measuring and managing learning and development within your organisation. It turns training from an expense into a properly evaluated investment with the appropriate return on investment (ROT) that ensures your training is more effective and actually transforms your organisational performance in the way you intend it to.

Time to Increase the ROT

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Viewing training as an investment seems to be the exception rather than the rule. Given this and the fact that UK businesses alone are estimated to spend over £50 billion a year on training, it is no wonder that management is so ready to ditch it. It could not be otherwise. That is why the time has come to measure and increase the ROT.

How red tape strangles employee engagement

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My apologies to my devoted fans (you know who you are LOL) for being late with this week’s blog. I hope you will forgive me … Read more

Naked Nights. A Diary of Customer Service on a Trip to Tunis. (1)

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Arrival and Day 1     It has to be every traveller’s nightmare! Dread turned to disbelief and then rapidly to dismay as the luggage carousel … Read more