Physics, Psychology and Business
Newton’s 3rd Law of Physics. You might not remember it is as that but you almost certainly know it or have heard of it: “For … Read more
technology
Transformation or Reformation
What’s the difference anyway? That is the question I found myself asking. I was reading the Pulitzer Prize winning author, James MacGregor Burns’ book “Leadership” … Read more
How to ‘Bazooka VUCA’
VUCA is an acronym increasingly widely used to describe the operating climate you, like most organizations, face today: Volatile, Uncertain, Complex and Ambiguous. This environment … Read more
Driving Enhanced Customer Experience
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
Why Employee Engagement Efforts Aren’t More Effective
In his book, “Leaders Eat Last,” Simon Sinek expounds on how the human species has been biologically programmed for survival. He describes the chemical stimulants … Read more
The Productivity Paradox: Why Business has a Role to Play in Reshaping the Global Economy
Improving productivity is a key objective for most organisations. After all it is the flip side of greater efficiency. Or is it? You don’t have … Read more
Why Human Capital Accounting is Becoming Imperative
You cannot continue to look upon your people as an expendable, easily replaceable cost. If you want your people to develop and “share their competence” you have to enable this. Treating and accounting for your employees as human capital is the vital first step. Are you ready to take it?
HR: The New Frontier
It’s been 10 years since I set out on a new career path with the mantra “HR is the new IT.” For me it was … Read more