Truth, Trust & True Leadership
“At any level of management, you took the job knowing that the role put you in charge and on the hot seat for every success … Read more
team
Achieving the Remarkable
Achieving the remarkable is truly a team effort, for both an individual and an organisation. It depends on every member of the team doing their best, personally and collectively. You could say it is the result of a number of PBs. So if you want an organisation that achieves the remarkable and creates WOW! you need to recognise that ‘Every Individual Matters.’
What is HR anyway?
Only when you properly and fully align individual, team and organisational goals can you deliver a total strategy. Thus HR should play an essential role in executing strategy. If HR understands this, and can articulate it effectively, there should be no confusion about their role and the gap in understanding can be closed for once and for all.
Teamwork: Fact or Fiction?
“’Teamwork’ is an illusion created when the individual components within a human system accomplish a goal that is credited to the collective, rather than to … Read more
Why You Need Employees – and Especially Engaged Employees
Included in yesterday’s reports of falling UK unemployment was a statistic that a record number of people are self-employed. You cannot help wondering what this … Read more
Leadership made easy
The leader leads and the boss drives. Employee ownership links the life-investment your people are making in your organisation with a sense of shared purpose. It serves as a catalyst to create the autonomy, mastery and purpose that will deliver the well-being and emotional equity to secure employee engagement and sustain better performance and better results. It will thus enable you to stop driving and lead more effectively.
Poor Customer Service: What is it with banks?
It is not the customer who is the source of profit, but the service provided to customers.
It’s no joke really!
Have you ever noticed how a good joke spreads? And endures? Have you ever wondered why this is? Or thought about what makes a great … Read more
The Joy of Satisfaction and its Power
Would you dispute the power of appreciation? No, me neither. But something that must come pretty close to it is the joy of satisfaction. You … Read more