Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
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How Love at Work Transforms Performance
“Fortune favours the bold.” Or, perhaps Queen Elizabeth I’s legendary rendering of the sentiment as “Faint heart never won fair maiden”, may be more appropriate … Read more
How do you view change?
Change is an integral part of life. So much so that we are often completely unaware of it. We simply wake up one day to … Read more
Organisational Development: What OD really is
It is natural whenever you come across a definition (on a subject that interests you) to try to put it into your own words. That … Read more