Silo-thinking: even if unfamiliar with the term, you are likely familiar with its effects. That’s because the root of silo-thinking is differentiation and distinction. And … Read more
In 1991 Charles Handy concluded that the basic purpose of an organisation is to perpetuate itself within the context of the environment in which it … Read more
You don’t have to be a leader to be aware of the pace of change and the challenges of competing and surviving in today’s global … Read more
Last week I wrote about The Golden and Platinum Rules in the context of Customer Experience. Today I want to discuss them in the broader … Read more
In his book, “Leaders Eat Last,” Simon Sinek expounds on how the human species has been biologically programmed for survival. He describes the chemical stimulants … Read more
How much do you take things for granted? Something that helps keeps me on guard against this is an unforgettable experience I had when in … Read more
Would you say that employee engagement is essential for organisational survival? Possibly not. After all, if reports and surveys are to be believed, very few … Read more
Do you ever stop to think about why you are working? Or who you are working for? For most of us work is something we … Read more