Driving Enhanced Customer Experience
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
surveys
Employer Branding, Employee Engagement & Jobs for Life
“Jobs for life.” Where did that concept come from and what does the term actually mean? How many people do you know who believed that … Read more
Chickens, Eggs & Employee Engagement
Employee Engagement: is it an attitude or is it a behaviour? Does it make any difference? Now, you might be inclined to think that is … Read more