How’s Your Customer Service?

I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so … Read more

Meeting the Most Pressing Organisational Challenges

Having written about “the defining issue of our time” last week, it seemed like remarkably good timing that this week PWC’s 19th Annual Global CEO … Read more

Employee Engagement is an Attitude, not a Project!

Do you ALWAYS wake up with a desire to jump straight out of bed and meet the day? I doubt it. Even if you do … Read more