How’s Your Customer Service?
I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so … Read more
subjective
Strategy and Your People: How to Sustain Success
Recently I came across an article in the July-August 2015 Harvard Business Review entitled, “People before Strategy.” (I am not sure the link will work, … Read more
Chickens, Eggs & Employee Engagement
Employee Engagement: is it an attitude or is it a behaviour? Does it make any difference? Now, you might be inclined to think that is … Read more