Thus the slip between cup and lip, strategy and implementation, can be enormous if your focus is wrong and your people are not fully engaged. So make sure when you set customer experience as a measure that it is something over which you have total control and that you are not setting yourself up for failure.
Perhaps one of life’s biggest frustrations can be something that seems obvious to us may not always be obvious to someone else. Maybe that is … Read more
At the end of the day employees are people and employee engagement is ultimately about nothing more than how best to deal with your people; by treating them as human beings. After all, as Conant clarified, they are what ultimately determine your success.
Included in yesterday’s reports of falling UK unemployment was a statistic that a record number of people are self-employed. You cannot help wondering what this … Read more
Life is an enigma. Nevertheless there are certain things that one ought to be able to take for granted. Without question one of those should … Read more
It is natural whenever you come across a definition (on a subject that interests you) to try to put it into your own words. That … Read more
As I have always stressed, there are two distinct parts to strategy. There’s strategy development and there is strategy implementation. They are two very different … Read more
Sustained success for any organisation depends first and foremost on its employees. Thus it seems self-evident that the more engaged employees are, the more successful … Read more
The HR news this week has hardly been encouraging, and brings to mind rather forcibly the adage “If a blind man leads a blind man, … Read more