Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
stakeholder
PONG – What a stench!
Unless you’ve been out of the UK for the past week or so, you will undoubtedly be aware that P&O Ferries has been in the … Read more
How to Create a Great Employer Brand
Where does your company rank in the echelons of “best employer” or “best company to work for”? After all the likelihood is that, even if … Read more