“Killer Service!”
This past week I encountered two extremes of “killer service” worth sharing. The first instance was when a friend, who had asked me to give … Read more
service
Will RISES prevent a fall?
After writing about values for the past few weeks, it seems only appropriate to pause to consider the new values-based direction that Barclays Bank is … Read more
Sociable Business? Do you have a choice?
Do you keep coming across the terms social business or sociable business? They certainly seem to be more and more frequent. But do you also … Read more
How’s Your Service
“If things are not going well with you, begin your effort at correcting the situation by carefully examining the service you are rendering, and especially … Read more
“Companies earn the bad attitudes of their people.”
That is certainly a statement that doesn’t pull any punches! And, if it is true, then the Towers Perrin 2007 Global Workforce Survey revealing that … Read more