Breaking the Barriers to Change
Change has been endemic in business for decades. Yet identifying, initiating and implementing it successfully has never been straightforward and results almost invariably fall short … Read more
rules
How Management is Lobotomising Leadership
The divide between leadership and management is being perpetuated and exacerbated by our modern systems.
Increasingly sophisticated systems have accelerated business to the extent they have thrust decision-making ‘down-the-line’ and created what is popularly called distributed leadership or decision making. That is a good thing, but unfortunately, with their built-in and rigid controls to anticipate and cover every possibility, they have, paradoxically, also taken away the decision making capability from the people who operate them.
Rigid rules and the bankruptcy of customer service
Rigid rules bankrupt customer service and ultimately businesses too!
The Tyranny of the Task!
A relative of rigid reliance on rules, the tyranny of the task is a result of employee disengagement and entails obsessive, fixated, unthinking behaviour that is counter-productive to almost everything you are trying to achieve. And the only way you can prevent it is to ensure you engage your employees.