Skip to content
Zealise Blog
Zealise Blog
  • Home
  • Bay Jordan
  • Home
  • Bay Jordan

robbery

The Great Training Robbery

September 19, 2025October 20, 2016 by Bay Jordan

Much as I would like to take credit for (what I think is) a catchy headline, it is actually inspired by an October 2016 Harvard … Read more

Categories Business Strategy, change management, Employee Engagement, Human Capital, Leadership, Lean Organisations, Learning and development, Organisational culture, People Management, Performance measurement, Talent Management Tags aligned, barriers, change, communication, deficiencies, education, elements, employee, engender, great, HBR, hierarchical, individual, intention, interacting, investment, just-in-time, leadership, learning, life, lifelong, management, objective, organic, organizational, organizing, performance, relevant, result, return, robbery, self, solutions, strategy, structure, through, training Leave a comment

Rigid rules and the bankruptcy of customer service

September 21, 2025March 4, 2014 by Bay Jordan

Rigid rules bankrupt customer service and ultimately businesses too!

Categories Business Strategy, change management, Employee Engagement, employee ownership, People Management, Performance measurement, War for Talent Tags bank, banking, bankrupt, bankruptcy, business, customer, extorting, financial, malaise, Ombudsman, rigid, robbery, rules, Santander, service, small, systems Leave a comment
  • A Feeling of Worth (3)
  • Books (11)
  • Business Strategy (426)
  • change management (202)
  • Current Affairs (143)
  • Customer Service (160)
  • Employee Engagement (414)
  • employee ownership (226)
  • Happiness at work (115)
  • Human Capital (322)
  • Leadership (286)
  • Lean Organisations (36)
  • Learning and development (63)
  • Lighting the Fuse (6)
  • Organisational culture (101)
  • People Management (428)
  • Performance measurement (147)
  • Redundancy (Mass Layoffs) (26)
  • Talent Management (201)
  • Training (5)
  • Uncategorized (6)
  • War for Talent (44)
  • Weblogs (2)

Recent Posts

  • The Employee Engagement Profit Chain
  • Customer Service: When will they ever learn?
  • Opening the Motherlode of Business Success
  • Mitigating the Cost of Living Crisis
  • Searching For Better
  • Home
  • Cookie Policy
  • Privacy Policy
© Copyright Bay Jordan 2025. All Rights Reserved.