Driving Enhanced Customer Experience
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
revolution
Business Leadership: Modern Day Pioneering
You don’t have to be a leader to be aware of the pace of change and the challenges of competing and surviving in today’s global … Read more
Why Human Capital Accounting is Becoming Imperative
You cannot continue to look upon your people as an expendable, easily replaceable cost. If you want your people to develop and “share their competence” you have to enable this. Treating and accounting for your employees as human capital is the vital first step. Are you ready to take it?