The Employee Engagement Profit Chain

The motherlode of wealth runs not through the executive  corridors but through the vocational landscape of frontline employees.” I know I quoted this, from “Firms … Read more

How to Build Proficiency

To communicate effectively you’re going to need Information, which becomes Knowledge, which leads to Experience, which leads to Proficiency, which gives you Wisdom, which gives … Read more

The Power of Ownership

I have long championed employee ownership, which is a key element of my ‘Every Individual Matters’ Model. It has always seemed self-evident to me that … Read more

A Powerful New Social Contract

It’s true: you don’t know what you don’t know! So, logically, you cannot miss it. But that does not justify the old adage that “ignorance … Read more

Meeting The Need For Transforming Leadership

In his book, “Leadership” the Pulitzer Prize winning author, James MacGregor Burns defines leadership as, “The reciprocal process of mobilizing, by persons with certain motives … Read more

Talking Heads or Turning Heads?

Of course you are not a talking head. But are you – or any members of your team – in danger of becoming one or … Read more

How Love at Work Transforms Performance

“Fortune favours the bold.” Or, perhaps Queen Elizabeth I’s legendary rendering of the sentiment as “Faint heart never won fair maiden”, may be more appropriate … Read more

Pursuing Good Business Leadership

Imagine, right now, that you are attached to a lie-detector and you are asked, “Are you a good business leader?” How would you answer?    If … Read more