When will we learn?
When will we learn, or, as Bob Dylan put it, “When will we ever learn?” That is the question I found myself pondering after reading … Read more
responsibility
How to Improve Real-World Leadership Practice
“The science of leadership is well established.” So says Tomas Chamorro-Premuzic, a Professor of Business Psychology at University College London. This premise enables him to … Read more
Love at Work
You might see the unpunctuated phrase love at work as a simple statement. Or as a question. Or you might perhaps see it as an … Read more
People Matter: My Vision
I see a day when all people of all nations will rise up and live their life to their fullest potential. I see a time … Read more
Well-being, employee engagement and ownership
All these massive benefits begin by simply recognising that employees are people and not resources.
Light in dark times
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Poor Customer Service: What is it with banks?
It is not the customer who is the source of profit, but the service provided to customers.
Lies, damned lies, statistics … and accounts?
You see these accounts showed that operating profits had grown by 1.487 billion currency units over the 10 years. Pretty impressive, I am sure you will agree. However, during this time – the same 10 years – the accounts showed that the staff costs had decreased by 2.014 billion currency units. That means the staff cost savings were 136% of the increased profits, due largely to average employee numbers being reduced by 110,000 people.