Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
relationships
If “No Man is an Island”, then “Every Individual Matters!”
As a human being you cannot survive on your own. It doesn’t matter how capable or self-sufficient you consider yourself to be, it is practically … Read more
Employee Engagement: Not ‘Love for Work’, but ‘Love at Work’
Talking about love at work is a surprisingly daunting prospect. Whether that is by default or design, it seems the word love is seldom, if … Read more
The Paradox of Change
“It takes a lot of learning to keep something stuck.” That was what Nora Bateson said at a recent development session I attended. Only a … Read more
A misguided idea of leadership: could this be the ultimate leadership mistake?
If you want to fulfil your leadership potential and be more effective as a leader, you don’t need to be more politically savvy – you need to be more “strategically savvy.” You need to be more inclusive. Only then will you build the trust and common purpose that delivers strategic alignment, and ensures sustainability and success, through strategically savvy people.
Powering Business Success: The Sustainable Formula
It is not about relativity; it’s about relationships. When you recognise this more people-centric approach and build your business model around it, you will witness the transformation it creates and bask in the success it brings – success that is sustainable.
The Core of Employee Engagement
To create the kind of strategic alignment that ensures your strategy is executed you have to build effective relationships. That starts with a clear understanding of what the individual wants, and melding that with the organisational needs. This is core but is about so much more than just employee engagement.