How’s Your Customer Service?

I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so … Read more

Meeting The Need For Transforming Leadership

In his book, “Leadership” the Pulitzer Prize winning author, James MacGregor Burns defines leadership as, “The reciprocal process of mobilizing, by persons with certain motives … Read more

A Key to Optimising Your Human Capital

The perpetual balancing act between selfishness and selflessness, or self-interest and group-interest, is evolutionarily fundamental. So much so that it has been described as “The … Read more

How far will you go?

Wellness, well-being and mindfulness are all becoming hot topics in the HR and business fraternity. It seems that there is a growing awareness of the … Read more

Beyond the Performance Appraisal

Perhaps you have heard that Accenture is abandoning performance appraisals. (If not, you can read about it here.) Whenever or however you learned this, you … Read more

Dealing with Change: Present and Future Engagement

Employee engagement provides a convenient heading for describing what you need, and some solutions for what can help. But unless you provide a framework that addresses both employees’ immediate and future needs your efforts will be doomed, and you will experience the same lack of strategic success that Harvard and Fortune describe.

Well-being, employee engagement and ownership

All these massive benefits begin by simply recognising that employees are people and not resources.

The Semantics Say It All!

Are you perhaps guilty of saying or implying this and making your employees feel Bolshie, otherwise and disengaged?