Pursuing Good Business Leadership
Imagine, right now, that you are attached to a lie-detector and you are asked, “Are you a good business leader?” How would you answer? If … Read more
relations
Human Governance: Golden Rule or Platinum?
Last week I wrote about The Golden and Platinum Rules in the context of Customer Experience. Today I want to discuss them in the broader … Read more
How to Increase Your Return on Training (ROT)
Now you have an unprecedented means of creating, measuring and managing learning and development within your organisation. It turns training from an expense into a properly evaluated investment with the appropriate return on investment (ROT) that ensures your training is more effective and actually transforms your organisational performance in the way you intend it to.
Business Balance and Life’s Teeter-totter
As human beings one of the biggest ongoing battles we face is the balancing act between self and society. The struggle between selfishness and selflessness … Read more
How to break the cycle of poor industrial relations
The centuries-old struggle of employers versus employees shows little or no sign of abating. There were two clears signs of that this week. The first … Read more