Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
redundant
How to Build Proficiency
To communicate effectively you’re going to need Information, which becomes Knowledge, which leads to Experience, which leads to Proficiency, which gives you Wisdom, which gives … Read more
Physics, Psychology and Business
Newton’s 3rd Law of Physics. You might not remember it is as that but you almost certainly know it or have heard of it: “For … Read more
It’s about people management – not talent management!
To function effectively and sustain success any business, regardless of its type, has to be more organic: to operate more as an organism than an organisation. This means you have to create an environment where everyone works together to meet the organisational purpose.The collective capability is what creates the precision that powers and propels performance and sustains success.
The Tyranny of the Task!
A relative of rigid reliance on rules, the tyranny of the task is a result of employee disengagement and entails obsessive, fixated, unthinking behaviour that is counter-productive to almost everything you are trying to achieve. And the only way you can prevent it is to ensure you engage your employees.