Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
redundancies
Transforming Human Resources
You likely heard the news late last week that the Shell share price rose 7% in response to the news that the company was cutting … Read more
The Paradox of Management and How to Remedy It
Nor is valuing people as difficult as history would have you believe. In fact it is the core of the ‘Every Individual Matters’ model. Valuing people as assets is the first step in the model and the foundation for building a culture that ensures optimal individual and organisational performance. After all, as Simon Sinek also says, “It is not the genius at the top that makes people great. It is great people that make the guy at the top look like a genius.”
The Tyranny of the Task!
A relative of rigid reliance on rules, the tyranny of the task is a result of employee disengagement and entails obsessive, fixated, unthinking behaviour that is counter-productive to almost everything you are trying to achieve. And the only way you can prevent it is to ensure you engage your employees.
Square wheels and the secret of continuous improvement
Have you ever seen a vehicle with square wheels? When I was about seven or eight I was taken to a motor-cycle rally with motor-bikes … Read more