Poor Customer Service: What is it with banks?
It is not the customer who is the source of profit, but the service provided to customers.
purpose
Work-Life Integrity is the Answer
A common theme in articles I have been reading this week is employer brand and the creation of places where people want to work. These … Read more
How to break the cycle of poor industrial relations
The centuries-old struggle of employers versus employees shows little or no sign of abating. There were two clears signs of that this week. The first … Read more
Looking for leadership
How’s your organisation’s leadership? That is likely to be anything but an easy question. Especially if you are the organisation’s leader! And it is … Read more
Talent Wars or Talent Waste?
Are people’s capabilities diminishing? Our own observations would suggest otherwise. Likewise science would probably point to the opposite. So why has talk of the “War … Read more
Collaboration, Collective Intelligence & Employee Engagement
Do you ever give collaboration any conscious thought? I hope so, because it is integral to virtually everything you do, and certainly a key aspect … Read more
Employee Engagement & the Holy Grail
What do happiness and employee engagement have in common? Actually it may be more than you think. In fact it is quite possible that they … Read more
Values: The Power Behind Vision
“What is my vision for my organisation?” That’s the question I left you with last. So, how are you doing? Of course you are the … Read more
Backward thinking. Don’t you make the same mistake!
Yesterday Sainsbury announced the replacing of their “Customer Service and Colleague Director” with “HR Director.” Perhaps it is only to saving printing costs and make … Read more
3D Motivation!
Individual Objectives = Organisational Objectives This simple equation encapsulates the essence of employee engagement. Doesn't it? After all isn’t that what you as a manager … Read more