Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
profits
Legally right or morally right?
I don’t know why. It is not a column I normally read. But somehow my eye was drawn to the report of a man who … Read more
HR: The New Frontier
It’s been 10 years since I set out on a new career path with the mantra “HR is the new IT.” For me it was … Read more
Lies, damned lies, statistics … and accounts?
You see these accounts showed that operating profits had grown by 1.487 billion currency units over the 10 years. Pretty impressive, I am sure you will agree. However, during this time – the same 10 years – the accounts showed that the staff costs had decreased by 2.014 billion currency units. That means the staff cost savings were 136% of the increased profits, due largely to average employee numbers being reduced by 110,000 people.