How’s Your Customer Service?
I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so … Read more
potential
Strategy Gaps and Change Management Failure: An Insight
Do you have a strategy-execution gap? This may not be something you would readily admit, even to yourself. But, please pause for a moment and … Read more
Why leadership is imperative, and how you can unleash it in your organisation.
“Management is not leadership.” Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to … Read more
Securing the Successful Future of Your Organisation
Less than 3% of leadership time is spent on collectively building a view of the future. At least, so said Gary Hamel and CK Prahalad … Read more
Employee Engagement: Not ‘Love for Work’, but ‘Love at Work’
Talking about love at work is a surprisingly daunting prospect. Whether that is by default or design, it seems the word love is seldom, if … Read more
How to Create a Great Employer Brand
Where does your company rank in the echelons of “best employer” or “best company to work for”? After all the likelihood is that, even if … Read more
Why our approach is all wrong
Last Saturday I was privileged to be part of my niece’s wedding. It was a memorable occasion, on a beautiful sun-drenched day with joy, love, … Read more
Tension vs. Stress and How to Eliminate One to Avoid the Other
I am reading Brian J Robertson's book "Holacracy". As I do it has dawned on me that the reason why command and control management has not … Read more
Love at Work
You might see the unpunctuated phrase love at work as a simple statement. Or as a question. Or you might perhaps see it as an … Read more
A misguided idea of leadership: could this be the ultimate leadership mistake?
If you want to fulfil your leadership potential and be more effective as a leader, you don’t need to be more politically savvy – you need to be more “strategically savvy.” You need to be more inclusive. Only then will you build the trust and common purpose that delivers strategic alignment, and ensures sustainability and success, through strategically savvy people.