Improving productivity is a key objective for most organisations. After all it is the flip side of greater efficiency. Or is it? You don’t have … Read more
It is not the customer who is the source of profit, but the service provided to customers.
Days 2 and 3: The Saga of Socks and Shoes. Unfortunately over the next couple of days things got worse. At the end of Day … Read more
The centuries-old struggle of employers versus employees shows little or no sign of abating. There were two clears signs of that this week. The first … Read more