Driving Enhanced Customer Experience
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
pay
A Better Way than Worker Cooperatives and ESOPs
And that is not all. You might even go so far as to say that, rather than espousing the “socialist” label so often associated with worker cooperatives, the ‘Every Individual Matters’ model takes the capitalist imperative to a new level and extends all the benefits of the capitalist model to your employees. It recognises and rewards the investment of both investors and employees, and ensures they work together to reap the rewards of their mutual contributions in a more effective, more productive and less wasteful system.
How to Effectively Align Your Performance and Rewards
As someone who aims to be an effective organisational leader, do your ever wonder why you have a performance related pay/incentive remuneration scheme? Certainly, if … Read more
How effective is your incentive remuneration, really?
Who doesn't like a bonus? It is always nice to get more in your pay packet than usual. A bonus naturally make you feel good … Read more
Getting off the bonus treadmill!
The festive holidays are over; as ever sped on their way by the bonus season and some promise of reward for reluctant returnees. Yet here … Read more