Well-being, employee engagement and ownership
All these massive benefits begin by simply recognising that employees are people and not resources.
ownership
Light in dark times
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Naked Nights: Diary of Customer Service on a Trip to Tunis (5)
Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more
Business Balance and Life’s Teeter-totter
As human beings one of the biggest ongoing battles we face is the balancing act between self and society. The struggle between selfishness and selflessness … Read more
Getting off the bonus treadmill!
The festive holidays are over; as ever sped on their way by the bonus season and some promise of reward for reluctant returnees. Yet here … Read more
Overcome the Negatives of Globalisation
We all know, and it is universally acknowledged, that globalisation has dramatically increased competition and created unprecedented demands to be more responsive to customer needs … Read more
It’s Time to Pull Together
This week brought confirmation of something that I have more than suspected for a long-time. Yet, while validation brings vindication, the picture portrayed is alarming. … Read more
Management, Manipulation and Employee Engagement
If you are striving to be a better manager – which, as a self-respecting manager you undoubtedly are – you may find it helpful (even … Read more
How to break the cycle of poor industrial relations
The centuries-old struggle of employers versus employees shows little or no sign of abating. There were two clears signs of that this week. The first … Read more
Looking for leadership
How’s your organisation’s leadership? That is likely to be anything but an easy question. Especially if you are the organisation’s leader! And it is … Read more