Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
organisms
Evolution, Not Revolution, Powers Innovation and Change
In organisms, each and every cell, both individually and as part of a larger organ, is a self-managing entity. This, with the concomitant capability to respond, adapt and change, is what enables the whole organism to survive and thrive. Every cell matters. It therefore seems abundantly clear that, for organisations to become more organic, the people need to be seen as cells and to be self-managing.