Now you can understand why employee engagement is not an airy-fairy, feel-good concept that HR is trying to foist upon you, but an essential part of business and something that you are – or should be – doing as an integral part of leading your organisation. This is where engagement and success come together. Without employee engagement your success will always be limited.
For a profession that vociferously proclaims its right to a place at the high table of management the HR profession is remarkably adept at undermining … Read more
It is natural whenever you come across a definition (on a subject that interests you) to try to put it into your own words. That … Read more
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
It is not the customer who is the source of profit, but the service provided to customers.
The festive holidays are over; as ever sped on their way by the bonus season and some promise of reward for reluctant returnees. Yet here … Read more
We all know, and it is universally acknowledged, that globalisation has dramatically increased competition and created unprecedented demands to be more responsive to customer needs … Read more
As I have always stressed, there are two distinct parts to strategy. There’s strategy development and there is strategy implementation. They are two very different … Read more
Sustained success for any organisation depends first and foremost on its employees. Thus it seems self-evident that the more engaged employees are, the more successful … Read more
There is a new fashion in town. You may have seen it. You may have experienced it or, more accurately, be experiencing it yourself right … Read more