Reversing the Moral Collapse
They’re coming thick and fast, aren’t they? First we had the “Cash for questions” scandal. Then we had the parliamentary expenses scandal. Then we had … Read more
organisational alignment
The Secret Ingredient for Effective Change
They might be words I wrote myself. And if they aren’t they certainly convey a message that I have been promoting for quite a while … Read more
Shaping the Future – Alignment
In their report "Sustainable Organisational Performance: What Really Makes the Difference." the Chartered Institute of Personnel Development (CIPD), identified alignment as the first of 8 … Read more
Whose Head is in the Clouds?
I don't know about you, but industrial disputes just slay me. However you look at it, a business, by definition, is a group of people … Read more
Who drives customer experience?
Business is ultimately about meeting the customer’s needs, which is why for so long ‘Customer Satisfaction’ has been the primary CRM measure. Yet surveys indicate … Read more