model

A Powerful New Social Contract

by

It’s true: you don’t know what you don’t know! So, logically, you cannot miss it. But that does not justify the old adage that “ignorance … Read more

How’s Your Customer Service?

by

I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so … Read more

Meeting The Need For Transforming Leadership

by

In his book, “Leadership” the Pulitzer Prize winning author, James MacGregor Burns defines leadership as, “The reciprocal process of mobilizing, by persons with certain motives … Read more

Transformation or Reformation

by

What’s the difference anyway? That is the question I found myself asking. I was reading the Pulitzer Prize winning author, James MacGregor Burns’ book “Leadership” … Read more

How Silo-thinking Spreads, Smothers Synergy and Suffocates Strategy

by

Silo-thinking: even if unfamiliar with the term, you are likely familiar with its effects. That’s because the root of silo-thinking is differentiation and distinction. And … Read more

How to ‘Bazooka VUCA’

by

VUCA is an acronym increasingly widely used to describe the operating climate you, like most organizations, face today: Volatile, Uncertain, Complex and Ambiguous. This environment … Read more

Organizational Synergy through Empowerment and Teamwork

by

Synergy. That is a word that may not seem to be as popular or prolific as it once was. Yet that doesn’t make it any … Read more

Strategy Gaps and Change Management Failure: An Insight

by

Do you have a strategy-execution gap? This may not be something you would readily admit, even to yourself. But, please pause for a moment and … Read more

Why leadership is imperative, and how you can unleash it in your organisation.

by

“Management is not leadership.”  Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to … Read more

+ More