How’s Your Customer Service?
I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so … Read more
measurement
Business Balance and Life’s Teeter-totter
As human beings one of the biggest ongoing battles we face is the balancing act between self and society. The struggle between selfishness and selflessness … Read more
Getting off the bonus treadmill!
The festive holidays are over; as ever sped on their way by the bonus season and some promise of reward for reluctant returnees. Yet here … Read more
Does it have any real value?
You do not have to be over 21 to have experienced it. Nonetheless, the likelihood is that if you are over 21 you almost certainly … Read more
The Downside of Performance Measurement
Oscar Wilde once said, “Moderation is fatal. Nothing succeeds like excess.” Maybe he was right, although it is difficult to judge without knowing the context … Read more
The Talent Trap
If you understand, remember and practice the philosophy that the more successful, fulfilled people you have in your organisation, the more successful your organisation will be. But to do that, you have to avoid the talent trap and remember you are managing people, not talent.