Customer Experience: Golden Rule or Platinum
For some time now, I have been aware of the Platinum Rule. I have, however, remained sceptical and largely ignored it. After all, the Golden … Read more
loyalty
Do You Really Want Contract Workers?
It started before the “Great Recession” but that period of economic history has seen it proliferate even more. Certainly reports suggest the trend of hiring … Read more
KISS and end the War for Talent!
Do you ever sense that things are too complicated? I do. And two things make the feeling even worse:- The increasing frequency with which it … Read more
Let Down by Our Language
Do you ever pause to consider how much language might influence our behaviour? I frequently quote the passage in Jack Welch’s biography “Jack” where he … Read more
Turnaround Leadership
“In order to be a leader a man must have followers. And to have followers he must have their confidence.” Dwight D Eisenhower Simple yet … Read more