How to Improve Real-World Leadership Practice
“The science of leadership is well established.” So says Tomas Chamorro-Premuzic, a Professor of Business Psychology at University College London. This premise enables him to … Read more
lost
Naked Nights: Diary of Customer Service on a Trip to Tunis (3)
Days 4 and 5: Plumbing the Depths. It seemed that my faith was futile. The next 2 days brought more of the same. I persisted … Read more
Naked Nights. A Diary of Customer Service on a Trip to Tunis. (1)
Arrival and Day 1 It has to be every traveller’s nightmare! Dread turned to disbelief and then rapidly to dismay as the luggage carousel … Read more