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Slip the Surly Bonds of Misguided Management Theory

September 19, 2025July 5, 2017 by Bay Jordan

You cannot help wondering what management lessons need to be learned from the Grenfell Tower Fire disaster. Undoubtedly the Inquiry will highlight many. Yet it … Read more

Categories Business Strategy, change management, Current Affairs, Employee Engagement, employee ownership, Human Capital, Leadership, Organisational culture, People Management, Talent Management Tags adapt, belong, bonds, change, consequence, crisis, culture, difference, every, fire, Grenfell, identity, individual, integrated, leadership, lessons, maintain, management, misguided, organic, organisation, outrage, purpose, quo, resourceful, responsible, responsive, slip, status, survive, theory, thrive, value Leave a comment

Naked Nights: Diary of Customer Service on a Trip to Tunis (5)

September 21, 2025February 21, 2014 by Bay Jordan

Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more

Categories Business Strategy, change management, Customer Service, Employee Engagement, employee ownership, People Management, Performance measurement, War for Talent Tags accountability, Air France, angry, commitments, cost-effective, customer, customers, dissatisfied, employee, engaged, engagement, experience, lessons, mentality, ownership, service, universal Leave a comment
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