From Change Management to Change Mastery
Change is a fact of life. It is also a major factor in it. Increasingly so. Both the amount of change and the faster pace … Read more
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Meeting the Most Pressing Organisational Challenges
Having written about “the defining issue of our time” last week, it seemed like remarkably good timing that this week PWC’s 19th Annual Global CEO … Read more
Beyond the Performance Appraisal
Perhaps you have heard that Accenture is abandoning performance appraisals. (If not, you can read about it here.) Whenever or however you learned this, you … Read more
Customer Experience: Are You Setting Up for Failure?
Thus the slip between cup and lip, strategy and implementation, can be enormous if your focus is wrong and your people are not fully engaged. So make sure when you set customer experience as a measure that it is something over which you have total control and that you are not setting yourself up for failure.