The Power of Remarkable
It could hardly have been better timed. After writing last week about achieving the remarkable, I received a newsletter from Charles Bennett, Partner and Thought … Read more
implementation
What is HR anyway?
Only when you properly and fully align individual, team and organisational goals can you deliver a total strategy. Thus HR should play an essential role in executing strategy. If HR understands this, and can articulate it effectively, there should be no confusion about their role and the gap in understanding can be closed for once and for all.
Customer Experience: Are You Setting Up for Failure?
Thus the slip between cup and lip, strategy and implementation, can be enormous if your focus is wrong and your people are not fully engaged. So make sure when you set customer experience as a measure that it is something over which you have total control and that you are not setting yourself up for failure.
Why You Need Employees – and Especially Engaged Employees
Included in yesterday’s reports of falling UK unemployment was a statistic that a record number of people are self-employed. You cannot help wondering what this … Read more
You can only wonder!
Life is an enigma. Nevertheless there are certain things that one ought to be able to take for granted. Without question one of those should … Read more
The disastrous consequences of mixed messages!
As I have always stressed, there are two distinct parts to strategy. There’s strategy development and there is strategy implementation. They are two very different … Read more