Good Leadership: It’s All about Value
Continuing with the recent theme of leadership and the question of whether or not you are a good leader, here is something else you can … Read more
financial
Rigid rules and the bankruptcy of customer service
Rigid rules bankrupt customer service and ultimately businesses too!
Poor Customer Service: What is it with banks?
It is not the customer who is the source of profit, but the service provided to customers.
“Double Standards”
The recent announcement that Network Rail bosses are getting 6 figure bonuses despite failing to achieve corporate targets hardly caused a ripple. Apart from the … Read more