Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
failure
Strategy Gaps and Change Management Failure: An Insight
Do you have a strategy-execution gap? This may not be something you would readily admit, even to yourself. But, please pause for a moment and … Read more
Why leadership is imperative, and how you can unleash it in your organisation.
“Management is not leadership.” Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to … Read more
Who Didn’t Voice Their Concerns?
If you think about it, no organisational failure of any magnitude can come as a surprise. Someone, somewhere, was aware that things were not right. … Read more
Breaking the Barriers to Change
Change has been endemic in business for decades. Yet identifying, initiating and implementing it successfully has never been straightforward and results almost invariably fall short … Read more
Shape Sustained Organisational Success by Building it into Your DNA
In 1991 Charles Handy concluded that the basic purpose of an organisation is to perpetuate itself within the context of the environment in which it … Read more
Truth, Trust & True Leadership
“At any level of management, you took the job knowing that the role put you in charge and on the hot seat for every success … Read more
Don’t let prejudice stifle innovation!
So beware prejudice governing you and your actions. Even more importantly, ensure prejudice is not stifling your organisation. Make sure all your people have a clear vision of what you are trying to achieve and that they listen and help one another “to be the best they can be.” After all, isn’t that what personal fulfilment really is? And that is the best guarantee of organisational success.
The Downside of Performance Measurement
Oscar Wilde once said, “Moderation is fatal. Nothing succeeds like excess.” Maybe he was right, although it is difficult to judge without knowing the context … Read more
Survival, Sustainability & Employee Engagement
Would you say that employee engagement is essential for organisational survival? Possibly not. After all, if reports and surveys are to be believed, very few … Read more