Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
enthusiasm
Put the New into the New Year
We are now well into the new year. As the days pass and you settle back into your routine, you may find yourself struggling to … Read more
Nothing to Lose and Everything to Gain!
“Mine!” “No! Mine!” How often have you seen that scenario play out? I certainly found it a recurring theme over the holidays as I watched … Read more
Love at Work
You might see the unpunctuated phrase love at work as a simple statement. Or as a question. Or you might perhaps see it as an … Read more
Meeting Management’s Greatest Challenges
Apparently there are seven major challenges currently occupying the minds of business leaders and causing them concern. At least, that is what the conference speaker … Read more
Empowering Employees & Performance through Employee Ownership
By offering employee ownership without equity the Zealise model provides a solution to all these limitations. It also offers an integrated participatory management approach that will ensure ownership in more than name and create the empowerment so essential to its ultimate success.
People Matter: My Vision
I see a day when all people of all nations will rise up and live their life to their fullest potential. I see a time … Read more
Realising Resolutions: How to Avoid Resolutions Becoming Regrets
It’s that time of the year when you are likely rising to the challenge of keeping your New Year resolutions. And as you do, you … Read more
How to break the cycle of poor industrial relations
The centuries-old struggle of employers versus employees shows little or no sign of abating. There were two clears signs of that this week. The first … Read more
37 years to go?
I was shocked this week by an email quoting research by British sociologist David Halperin that only 29% of British people believed that others can … Read more