Customer Experience Comes from the Hearts of Your People
“Customers will never love a company until the employees love it first.” That quote from Simon Sinek caught my attention this week. It seems so … Read more
“Customers will never love a company until the employees love it first.” That quote from Simon Sinek caught my attention this week. It seems so … Read more
Where do you fit on the chart below? Naturally the answer depends on what aspect of your life you are measuring. So let’s give it … Read more
My apologies to my devoted fans (you know who you are LOL) for being late with this week’s blog. I hope you will forgive me … Read more
“The goal of leadership is producing servants.” What do you make of that statement – a recent article headline? Do you agree? For me it … Read more
Employee engagement is, essentially, a matter of attitude. Think about it for a moment. What you are looking for in employee engagement, is employees who … Read more
The new Zealise “Triple A Employee ® Model”: a system to help you assess performance on an ongoing basis whilst simultaneously reinforcing the key elements of all your endeavours to engender and sustain employee engagement.
Now you can see how closely allied purpose and employee engagement are. The more you can align these three drivers of individual and organisational purpose the more engaged your employees will be, and the better your organisational performance.
It started before the “Great Recession” but that period of economic history has seen it proliferate even more. Certainly reports suggest the trend of hiring … Read more
Like most people I have been appalled by the recent report on child sex abuse in Rotherham where, for those that may not be aware … Read more
How much do you take things for granted? Something that helps keeps me on guard against this is an unforgettable experience I had when in … Read more