Why Employee Engagement is Essential and How to Ensure It

When you do that you have engendered the employee engagement which, the data shows, is the foundation for solid teamwork that gives you the organisational integrity to deliver your strategy, transform your results and sustain your success.

Redundancy: When will they ever learn?

As long as you continue to manage people as costs, rather than as assets, redundancy will always remain an attractive option. Even if redundancy is not a “knee-jerk” reaction to bad performance it certainly can seem like it. At best it reflects badly on management and calls into question their ability – and therefore their right – to oversee a large organisation. Why?

Leadership made easy

The leader leads and the boss drives. Employee ownership links the life-investment your people are making in your organisation with a sense of shared purpose. It serves as a catalyst to create the autonomy, mastery and purpose that will deliver the well-being and emotional equity to secure employee engagement and sustain better performance and better results. It will thus enable you to stop driving and lead more effectively.

Well-being, employee engagement and ownership

All these massive benefits begin by simply recognising that employees are people and not resources.

Poor Customer Service: What is it with banks?

It is not the customer who is the source of profit, but the service provided to customers.

Naked Nights: Diary of Customer Service on a Trip to Tunis (5)

Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more

Overcome the Negatives of Globalisation

We all know, and it is universally acknowledged, that globalisation has dramatically increased competition and created unprecedented demands to be more responsive to customer needs … Read more

Can you really manage with non-permanent employees?

As a writer myself, I understand the difficulties of creating “attention-grabbing” headlines and titles. And this week I was struck by the headline, ‘Why the … Read more

KISS and end the War for Talent!

Do you ever sense that things are too complicated? I do. And two things make the feeling even worse:- The increasing frequency with  which it … Read more

Employee Engagement is an Attitude, not a Project!

Do you ALWAYS wake up with a desire to jump straight out of bed and meet the day? I doubt it. Even if you do … Read more