Building Your Brand
As a business leader you invest a fair proportion of your time in your organisation’s brand – consciously and unconsciously. Your efforts are conscious when … Read more
engaged
A Powerful New Social Contract
It’s true: you don’t know what you don’t know! So, logically, you cannot miss it. But that does not justify the old adage that “ignorance … Read more
Who Didn’t Voice Their Concerns?
If you think about it, no organisational failure of any magnitude can come as a surprise. Someone, somewhere, was aware that things were not right. … Read more
The Power of Ownership
“Mine!” Who hasn’t heard a young child say that? The concept of ownership is one of our most primitive senses. Indeed, I once read that … Read more
Talking Heads or Turning Heads?
Of course you are not a talking head. But are you – or any members of your team – in danger of becoming one or … Read more
How Love at Work Transforms Performance
“Fortune favours the bold.” Or, perhaps Queen Elizabeth I’s legendary rendering of the sentiment as “Faint heart never won fair maiden”, may be more appropriate … Read more
Why You Need Love at Work
The idea was novel. It had promise. It was exciting. Yet part of me still baulked. “People won’t take me seriously.” “I will be ridiculed.” … Read more
How to Improve Real-World Leadership Practice
“The science of leadership is well established.” So says Tomas Chamorro-Premuzic, a Professor of Business Psychology at University College London. This premise enables him to … Read more
Human Governance: Golden Rule or Platinum?
Last week I wrote about The Golden and Platinum Rules in the context of Customer Experience. Today I want to discuss them in the broader … Read more
Why Every Individual Matters
My wife and I love this picture. So much so that, when our son gave it to us after we acquired our ginger cat, we … Read more