Ban the Rule Books and Performance Management
If nobody ever sets out to do a bad job, why do we need to spend so much time and effort controlling how people do/did their work?
employee
HR: The New Frontier
It’s been 10 years since I set out on a new career path with the mantra “HR is the new IT.” For me it was … Read more
Change Management Needs Leadership
The postman delivered my latest edition of “Best Practices in Change Management” this week. This is the Prosci Benchmarking Report following their 8th longitudinal study … Read more
Well-being, employee engagement and ownership
All these massive benefits begin by simply recognising that employees are people and not resources.
Light in dark times
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Naked Nights: Diary of Customer Service on a Trip to Tunis (5)
Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more
Business Balance and Life’s Teeter-totter
As human beings one of the biggest ongoing battles we face is the balancing act between self and society. The struggle between selfishness and selflessness … Read more
Getting off the bonus treadmill!
The festive holidays are over; as ever sped on their way by the bonus season and some promise of reward for reluctant returnees. Yet here … Read more
Overcome the Negatives of Globalisation
We all know, and it is universally acknowledged, that globalisation has dramatically increased competition and created unprecedented demands to be more responsive to customer needs … Read more
It’s Time to Pull Together
This week brought confirmation of something that I have more than suspected for a long-time. Yet, while validation brings vindication, the picture portrayed is alarming. … Read more