“Killer Service!”
This past week I encountered two extremes of “killer service” worth sharing. The first instance was when a friend, who had asked me to give … Read more
employee engagement
Backward thinking. Don’t you make the same mistake!
Yesterday Sainsbury announced the replacing of their “Customer Service and Colleague Director” with “HR Director.” Perhaps it is only to saving printing costs and make … Read more
How popular are you?
How would you react to the headline, “Leadership is not a popularity contest”? Your immediate reaction would possibly be the same as mine: “Of course … Read more
The Talent Trap
If you understand, remember and practice the philosophy that the more successful, fulfilled people you have in your organisation, the more successful your organisation will be. But to do that, you have to avoid the talent trap and remember you are managing people, not talent.
3D Motivation!
Individual Objectives = Organisational Objectives This simple equation encapsulates the essence of employee engagement. Doesn't it? After all isn’t that what you as a manager … Read more
Amazing snowflakes or high potentials
Don’t you just love it when you come across someone who is truly inspiring? I was fortunate to meet someone like this recently. His open … Read more
Change from within the system
Business will have at least as much potential as government to meet society’s challenges. That is the opinion of 86% of the respondents in a … Read more
Challenge Conventional Wisdom
Employment is a transaction, a contract, an exchange. Of course we all expect to be paid for our work. That is just a fact of … Read more
Commit to Commitment
“Passion does not trigger commitment. Commitment triggers passion.” Those words by Roy H Williams recently caught my attention. I have found myself thinking about them … Read more
Happiness, engagement and work-life integrity
What makes you happy? Whatever it is it is personal and unique to you. Yet according to my friend Alex Kjerulf, The Chief Happiness Officer … Read more